Guru

I use Guru to search through our company's knowledge base so that I can assist our members as accurately as possible while remaining in compliance with our policy.

It's very user-friendly for our end users (Customer Care agents) and our team as Authors and Admins. The implementation and integration of the tool in our team and to our other processes was fairly easy; even onboarding that is constantly happening in our team can be done by simple training, and users find their way around quickly, also thanks to them using it all day, every day. The amazing search engine, the editor, inline commenting, Chrome extension, announcements, and the improving AI features are an absolute game-changer in our operations and our team of approx. 1200 users love it. We also appreciate the communication with the guru team; many of our suggestions were taken into account in developing some new features, and it was great that we could be a part of their beta testing. I hope that we'll keep using Guru for many years to come.

Guru is a fundamental resource used as a knowledge database for the plethora of products and services we offer, as long as the technical intricacies that need to be covered and remembered when interacting with customers.

I am a customer support agent so when facing customers who are using these products, it is important to be prepared to answer any questions that may come up.

While memorizing is a great tool, one can only memorize so much at once, and so having a Guru tab open during any conversation speeds our customer interactions and cases solved numbers up by a great margin.

Guru is an invaluable tool!

We use Guru as a knowledge base and as our content library. This is where we store our processes, templates etc.

We use Guru to contain all of our internal knowledge base. All departments across our company uses it, and it is a one-stop shop for all the information one might need on their day to day. The Guru verification features ensures that content also remains up-to-date, and the privacy features ensure that people on have access to what they should have access to.

We use Guru to help us better organize our knowledge assets for our Customer Care organization. The challenges we faced before switching included:
- How the content was organized
- Difficulty for the end users to find knowledge articles
- Lack of analytics and reporting
- Inability to know when articles needed to be reviewed and to have an approval process

we use Guru to respond to capture, organise and share internal knowledge effectively. it address various business problems related to knowledge fragmentation, employee onboarding , repetitive enquires and maintaining up-to-date information. The scope:knowledge centralisation; bringing together scattered knowledge from different departments. employee onboarding; providing new hires with access to comprehensive and up-to-date information about company policies. real-time updates; ensuring employees have access to the most current information by enabling real time updates. self-service support; empowering employees to find answers to their questions independently. performance support; offering contextual information and guidance within the workflow to help employees perform tasks more efficiently. compliance and governance; ensuring employees have access to the latest compliance requirements, regulations and policies to mitigate risks and maintain regulatory compliance.

My company uses Guru to host and maintain our knowledge base, containing all sorts of policy documentation, "how-to" guides, approval matrices, and lots more. As an end-user, I consume information in our knowledge base via Guru, where knowledge is organised into "cards" based on various topics. I most frequently access the knowledge base through the Chrome extension, which allows me to access recent cards or search without having to open a new tab, navigate to the dashboard, etc. It makes fingertip access to the knowledge base fast and very efficient.

Guru is an excellent platform for information creation and exchange. Anything you register with Guru can be recorded and accessed at any time, even if you are the only user on your team. I use it to help me remember what I did and to provide tutorials that frequently need to be repeated in order to assist other employees of the organization. For example, configuring an FTP program is a method that is consistent with just minimal modifications each time. Sharing those screenshots together with the technique through an email attachment or a link in Teams saves a ton of time. The ability to forward verification to additional team members and even have Guru mark items for further verification on a schedule is amazing! Fantastic product.

Guru helped us streamline our knowledge management processes, fostering collaboration, and ensuring that our team has access to the information they need to do their respective tasks. Being in the Support team, this tool helped us create internal FAQs, and record SOPs that both new and existing members use when assisting customers.

Guru is used as an internal knowledge-base. It ensures that everyone has access to relevant information and we don't have to spend time tracking down long forgotten slack threads. It also helps us create standardized processes and procedures. To sum up Guru is invaluable for increasing our efficiency and we use it across all departments and all levels. <br><br>

I used Guru Cards on a daily basis for the concerns that are new to us. We need to check the respective Guru Cards with the right keywords to get the resolution steps and guidance that are listed on the Guru Cards in order to get in touch with the right team to get the issue resolved. I almost get all the resolutions and guidance, and it is very simple and easy to navigate.

Our knowledge was not centralised, spread across different platforms and no easy way to answer recurring questions. Guru is being used to increase agents' productivity by feeding them cards/information right on their fingertips - whether in Slack, the portal or directly in the case management system. The AI functionality makes it even easier to find and share the needed information.

We use Guru as a knowledge base and training system. It allows everyone in all departments to stay on top of important changes and allows for consistency and efficiency in working with our clients. I use it daily.

We use Guru to quickly get help while troubleshooting our products. We use it all the time, it helps with and solves many of our cases. It makes me more confident in my work. Our managers motivate us to use it as well, I have never had something Guru did not have the answer for.

At the organizational level, Guru can be used to create a centralized repository of internal knowledge, including processes, best practices, FAQs, and troubleshooting guides.

The knowledge base is a one-stop location for all of the needs and resources for day-to-day interactions, extremely useful and very critical to the day-to-day operations of the team members. We use Guru as a location for all of our cards and resources on all of the company's internal information, so we don't need to mess around with bookmarks, etc.; we often have collections of cards created so we can easily find cards that we would frequently visit at a moments notice. The ability to use the app in a floating window above our current browser also makes it very easy to use when dealing with large volumes or even when it's very busy. The search function is very handy as it's extremely in-depth; one mention of the searched word can pull up hundreds of cards, which is handy when you can't quite remember the title of a card or the specific collection you left it in.

Guru is our one-stop shop for all customer-facing knowledge that our CS and sales teams use on a daily basis. We had the standard set of problems that growing organizations face: lots of knowledge, no standard place to put all of our knowledge, knowledge changing by the day, lack of confidence among customer-facing teams in the knowledge they found. We implemented in CS and sales to solve all of these challenges.

GURU is mainly used to support customers for gaming related issues, mostly troubleshooting.<br>We implement GURU cards to support players around the world for Rockstar Games.<br>It is very reliable and easy to use. <br>We use it to find solution faster for all types off issues the players are facing.<br>

We were previously unable to access a database that had all of our information at our fingertips. It is so easy to find what I am looking for within seconds. The interface is extremely easy to use and I now have no trouble finding what I am looking for. Loving it so far! I no longer have to ask managers or teammates for information that I previously had to, it is right there in one easy to find and maneuver place.

We have lots of different processes that we utilize day-to-day for problem-solving and operations maintenance. For all methods, we utilize Guru, meaning every single ops process is detailed, explained, and stored on Guru. I've used Guru every day since I entered the company, and it's one of the most fundamental external tools for guaranteeing smooth process streamlining in my area, avoiding unnecessary and ineffective comms between experient and non-experient members, and allowing for more effortless internal mobility.

As every support organization we find ourselfs creating knowledge This knowledge not only that it needs to be highly searchable, sometimes you need to expose it other entities. And what about the relevancy of this knowledge? Then came Guru! After a lot of research I got to a point that I see that guru gives exactly what we need. Guru believes that we should split the knoweldge into bite-sized knowledge and using this concept we headed our way. We synced some of the information with other sources and it is really handy, we didn't sync it for the long term. The verification modules is a great thing and I believe in it so much. In the proccess of implementing I became so vocal about Guru that more leaders and VPs heard about that and they wanted to jump on the wagon, I became the Guru nut in the company and even put my neck on the line when giving permissions to all the employees.

Guru has everything you need and more! It can vary from easy-to-use guru cards to navigating topics that will help you in real-time, which is very helpful in my line of work, which is customer service. Not only is it helpful, but also enjoyable to read as it will not make you dizzy for reading boring text displays!

We use Guru to be our single source of truth. We have too many issues with conflicting information. So, we purchased and are implementing Guru to house all processes, policies, training, onboarding, etc., so they can be easy to find. We also use it for our support team to reference when helping customers so they provide correct information.

We use Guru to stay informed regarding important company data such as methodologies, processes, policies, etc., all in one place. We also find the announcements feature very useful since it has Read Receipts when necessary, and there's also a really good notifications system. I only use Guru for informative purposes because of my role, but I know it can be used for many other things too.